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PRIVACY POLICY, TERMS & CONDITIONS

​Privacy Policy

Dollar Auto Glass (“we”, “us”, “our”)

Effective Date:  01/01/2025
Location: Arizona

 

1. Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services (which include windshield repair/replacement). Applicable in Arizona and subject to applicable state and federal laws.

 

2. Information We Collect

We may collect the following categories of information:

  • Personal Information: name, address, email address, phone number, vehicle information (make/model/year/VIN), service history, insurance information.

  • Payment Information: billing address, payment method and transaction data (via third-party processor).

  • Usage & Technical Information: IP address, device/browser type, referral/exit pages, date/time stamps when you use our website or contact us.

  • Other Information: any other data you voluntarily provide (e.g., photos of damage, notes about your vehicle, feedback).

 

3. How We Use Your Information

We use your information to:

  • Provide windshield repair/replacement services, schedule and manage appointments.

  • Communicate with you via phone, email or SMS about your appointment, service status, quotes, follow-up.

  • Process payments and maintain records.

  • Improve our services, manage customer relationships, respond to inquiries.

  • Comply with legal obligations (for example, data-breach notifications under Arizona law).

 

4. Sharing & Disclosure of Your Information

We will not sell your personal information. We may share or disclose your information in the following circumstances:

  • With third-party service providers (e.g., payment processors, SMS/text message platforms) who perform services on our behalf and are contractually required to keep your data confidential.

  • With our insurers or subcontractors (for example other technicians) as needed to perform the service.

  • When required by law or to respond to lawful requests by public authorities (for example under the Arizona Attorney General’s Office) or as required under the data-breach law.

  • In connection with a merger, acquisition or sale of assets; in such case we will require the transferee to honor the terms of this policy.

 

5. Data Security and Breach Notification

We implement reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration or destruction.
Under Arizona’s data breach notification law (A.R.S. § 18-551, 18-552), if we discover a breach of unencrypted and unredacted computerized personal information and determine it is or reasonably likely will result in substantial economic loss to an individual, we will notify you within 45 days. (Azag)
We also may notify the Arizona Attorney General and the major consumer reporting agencies if required. (Insureon)

 

6. Your Rights

Depending on applicable laws (including the recent Arizona consumer data privacy law, SB 1614, A.R.S. Chapter 7 of Title 18) you may have rights such as:

  • The right to request disclosure of the categories of personal information we collect, the sources from which it is collected, the purposes of collection, and the third parties with whom we share it. (Arizona Legislature)

  • The right to request deletion of your personal information (subject to some exceptions, such as completing the service, detecting fraud, legal obligations). (Arizona Legislature)

  • The right to opt out of the sale of personal information, if applicable.
    To exercise any of these rights, please contact us at [Insert Contact Email/Address].

 

7. Retention of Data

We retain your personal information as reasonably necessary to perform our services (including warranty or follow-up work), comply with our legal obligations, resolve disputes and enforce our agreements. After such time we will securely delete or anonymize your data.

 

8. Cookies and Tracking

On our website we may use cookies, web beacons and other tracking technologies to gather information about your browsing behaviour. You may choose to disable cookies through your browser settings, but note that some features of the website may not function properly.

 

9. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised version with an updated “Effective Date” on our website. Your continued use of our services after any change constitutes your acceptance of the revised policy.

 

10. Contact Us

If you have questions or concerns about this Privacy Policy, or want to exercise your rights, please contact:
[Company Name]
[Address]
[Email]
[Phone]

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SMS Terms & Conditions​

By opting in to receive SMS text messages from Dollar Auto Glass, you agree to the following terms:

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  1. Consent
    By providing your mobile phone number and opting in, you expressly consent to receive non-marketing and/or marketing SMS/text messages (as indicated at opt-in) from Dollar Auto Glass, including appointment reminders, service updates, promotional offers, follow-up surveys, and customer support messages.

  2. Message Frequency & Types

    • You may receive messages regarding your appointment, status of windshield replacement, technician arrival updates, follow-up customer satisfaction requests, and periodic promotions.

    • Message frequency may vary; we will aim to keep messages relevant and not excessive.

  3. Opt-Out
    You can cancel or stop receiving SMS messages at any time by replying STOP to any message. After you send “STOP”, we will send you a confirmation message, and you will not receive further promotional messages. You may still receive service-related messages (e.g., appointment changes) unless you opt-out of all messaging.

  4. Help
    For help, reply HELP to any message or contact us at (602) 848-3111 & (602) 830-4623 or dollarautoglass1@gmail.com. We will provide assistance and information on how to stop messages.

  5. Message & Data Rates
    Standard message and data rates may apply from your mobile carrier. You are responsible for any charges from your carrier.

  6. Privacy
    Your SMS messages will be handled in accordance with our Privacy Policy. We will not share your mobile number or SMS content with third-party marketers unless you consent or it’s required by law.

  7. Compliance with Law
    We comply with the federal Telephone Consumer Protection Act (TCPA) requiring prior express consent for marketing texts to cellular phones, and any applicable state laws of Arizona (e.g., messages to cell phones require prior express consent). (Tucson Real Estate Attorneys)
    You must not register numbers that you do not own, and you acknowledge you are the authorized user of the particular mobile number.
    If you are a resident of Arizona and have registered your number on the national Do Not Call Registry, we will respect that. (Azag)

  8. Third-Party Text Platforms
    We may use third-party SMS service providers to transmit messages on our behalf. Those providers are contractually bound to maintain the confidentiality and security of your data.

  9. Changes to SMS Terms & Conditions
    We may modify these SMS terms at any time. If we make material changes, we will provide notice (e.g., via our website or in an SMS) to you before the changes become effective. Your continued use of SMS messaging after such changes will constitute your acceptance of the new terms.

  10. Consent Not a Condition of Purchase
    Your consent to receive SMS messages is not a condition of purchase of any product or service from us.

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